There are instructions below for most of the major mail services. If our emails are going to your Junk Folder then please check the instructions as to how to stop that happening. If your service isn’t listed below please seek your provider’s instructions.
AOL
WebMail
Open the email.
Click on the sender’s name and email address.
Click “Add to Address Book” in the window that appears.
Enter any additional information.
Click Save.
AOL (version 9.0 or higher)
Copy the “from” address from the latest email (or you can copy the addresses listed above).
In the pop-up box, select Add.
Paste the copied address/type the address required in the Other email field.
Make the newly added address the “Primary email address” by checking the checkbox.
Select Save.
AOL 8.0
Select Mail in the Menu on the top of the screen.
Select Mail Controls.
The Mail Control Screen would be displayed. Select Next.
Select Customize Mail Controls for this Screen Name and click Next.
You can select “Allow email from all AOL members, email addresses and domains” (allows all emails).
Select Next until the Save button shows up at the bottom.
Select Save.
AOL 7.0
Select Mail in the Menu on the top of the screen.
Select Mail Controls.
The Mail Control Screen would be displayed. Select Next.
Select Customize Mail Controls for this Screen Name and click Next.
In the exclusion and inclusion parameters, include the domain xxxxx.com (replace the xxxxx with the domain name).
EarthLink
Open the Address Book.
Click Add.
Enter your contact’s domain.
Click Save.
Gmail
To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our mails has been moved to the spam folder, you can mark it “Not Spam” to whitelist it.
Select contacts from the options on the left side of the Gmail Inbox.
Select Create Contact on the top menu.
Enter the email address in the primary email box.
Select Save.
Hotmail (Outlook.com)
Open your Outlook mailbox.
Select Options from the top right (next to the question mark).
Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
In the space provided, enter the address.
Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
Select Add to list.
Ensure the safe mailing lists box has the address you entered, and select OK.
MacMail
Open the email.
Ctrl-click the sender’s email address and select “Open in Address Book.”
Verify the sender’s contact details.
Click Save.
McAfee SpamKiller
Click Friends.
Click Add.
Enter your contact’s domain.
Click OK.
MSN
Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
From the E-mail settings screen, select Junk E-mail Guard.
Select Safe List.
Enter the email address.
Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
Select Add.
Mozilla Thunderbird
Check if your contact’s email is in your Junk folder, right-click on the email and choose “Mark As Not Junk”.
Click Address Book.
Make sure that the Personal Address Book is highlighted.
Click New Card, the New Card window will display.
Under the Contact tab, copy your contact’s “From” address and paste it into the Email dialog box.
Click OK.
Norton AntiSpam
AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo, MSN/Hotmail to block spam mails before it reaches your inbox. To make sure emails reach you, you can add us to your Personal Friends list or Global Friends list. Here is how you can do that:
Start Norton AntiSpam, select Status & Settings tab.
Select AntiSpam.
Select Configure button – right hand side bottom of the screen.
Select Allowed List tab – second tab on the list of tabs.
Select Add.
Enter email address in the Email address box.
Select OK.
Outlook
For 2003, 2007 and Express – Without an example email address in your inbox:
Select Actions from the toolbar at the top of the screen.
Select Junk E-mail.
Select Junk E-mail Options…
Click the Safe Sender tab.
Click Add.
Type in the email address you wish to add to your safe sender list.
Click OK.
For 2003, 2007 and Express – With an example email address in your inbox:
Open the email.
In the Toolbar options at the top, click the Safe Lists drop-down.
Note: This is located in the “Junk Email” section
Select “Add sender to Address book”.
Click OK.
For 2003, 2007 and Express – To white list an entire domain:
Open the email.
In the Toolbar options at the top, click the Safe Lists drop-down.
Note: This is located in the “Junk Email” section
Select “Add Sender’s Domain (@example.com) to Safe Senders List.
Click OK.
For 2010
In Outlook, go to the Home tab.
Click the Junk button.
Choose “Junk E-Mail Options” from the drop-down list.
Go to the Safe Senders tab.
Type in either the email address or the domain name you wish to add.
Click OK.
For 2013
In Outlook, go to the Home tab.
Click Junk > Junk Email Options.
Select the Safe Senders Tab and click Add.
In the Add address or domain box, enter the email address or the domain name you want to whitelist.
Click OK and close the window.
Express
In Outlook, go to the Tools menu.
Select “Address Book”.
Click New and select New Contact from the drop-down menu.
Type in email address and include any details you want.
Click OK.
Outlook.com (Formerly Hotmail)
Open your Outlook mailbox.
Select Options from the top right (next to the question mark).
Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
In the space provided, enter the address.
Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
Select Add to list.
Ensure the safe mailing lists box has the address you entered, and select OK.
Spam Assassin
Find the spam assassin folder on your hard drive, and open it.
There would be a file named user_prefs. Open it with a text editor (such as Notepad).
If there is no such file, create it, instructions are available at this website.
Make a new line in the file. On that line, enter whitelist_from, followed by the address that you wish to whitelist. To whitelist the domain, enter @xxxxxx.com (replace the xxxxx with the domain name).
Save and close the file.
Verizon
Open your Inbox.
Click Options.
Click Block Senders.
Locate the “Safe List”.
Enter your contact’s domain.
Click OK.
Yahoo
In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:
Open your Yahoo mailbox.
Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
Click “New Contact”.
Fill in the fields of your Contact.
Click Save.