Free if you meet the eligibility criteria (click here for details) and if you complete the course (click here for details of our terms and conditions)

Course description:

This course covers a range of essential skills for the workplace, which will be useful to learners throughout their careers. It provides an introduction to information management, document production and administrative services.

Who is the course suitable for?

The programme is ideal for learners who wish to gain the underpinning knowledge and understanding needed to work successfully in a business environment. It will be particularly valuable to those who currently work in an administrative role and wish to achieve a qualification to support their work.

Entry requirements:

You do not need to have any formal qualifications in order to follow this course, but you will need to demonstrate commitment and motivation to work through the specially prepared distance-learning materials.

How is the course delivered?

Candidates work through the course materials for the programme at times convenient to them, so there is no need to attend the college to gain the qualification. The learning materials contain the knowledge needed to meet the assessment requirements of the course and activities to allow candidates to practice their skills and test their learning. Assessments are based on a combination of knowledge and skills learned on the programme and work-based activities and experience. Learners should complete the course within 16 weeks.

Course content:

The course will cover the following areas and consists of three workbooks:

  • Principles of providing administrative services, Principles of business document production and information management.
  • Understand communication in a business environment, Understand employer organisations, Understand how to develop working relationships with colleagues.
  • Understand Customer Service Add. Know how to Publish, Integrate and Share Using Social Media

Progression opportunities:

The qualification aims to provide a sound preparation for further study and access to a range of vocational qualifications, including Apprenticeships and Diplomas in Business and Administration.

Course Number: N3TIA