Free if you meet the eligibility criteria (click here for details) and if you complete the course (click here for details of our terms and conditions)

Course description:

Conflict is a normal part of life but in many work environments it can create risks that can go past the normal levels and require additional skills. Developing these skills can build the confidence to resolve difficult situations or provide positive behavioural support to improve the care that is provided. This qualification is designed to increase learners’ awareness and understanding of behaviour that challenges and its effects.

Successful completion of this course leads to a nationally-accredited Level 2 Certificate in Understanding Behaviour that Challenges.

Who is the course suitable for?

This course is appropriate for a wide range of learners and will provide a learner with knowledge and understanding to support the learner in working in challenging situations.

Entry requirements:

You do not need to have any formal qualifications in order to follow this course, but you will need to demonstrate commitment and motivation to work through the specially prepared distance-learning materials.

How is the course delivered?

Candidates work through the course materials for the programme at times convenient to them, so there is no need to attend the college to gain the qualification. The learning materials contain the knowledge needed to meet the assessment requirements of the course and activities to allow candidates to practice their skills and test their learning. Assessments are based on a combination of knowledge and skills learned on the programme and work- based activities and experience. Learners should aim to complete the course within 12 weeks.

Course content:

The course will cover the following areas:

  • What is meant by the term ‘behaviour that challenges’
  • How to recognise changes in individuals that may indicate an episode of challenging behaviour
  • The importance of non-verbal communication
  • How reflection on an incident can assist in managing future behaviour

Progression opportunities:

The qualification aims to provide a sound preparation for further study and access to a range of vocational qualifications including The Level 2/3 Diploma in Health and Social Care, the Level 2 qualifications in Mental Health, the Level 2 Certificate in Principles of Working with Individuals with Learning Disabilities, the Level 2/3 Certificates in Understanding Autism and the Level 2/3 qualifications for the Children and Young People’s Workforce.

Course Number: N3TMG