Free if you meet the eligibility criteria (click here for details) and if you complete the course (click here for details of our terms and conditions)

Course description:

This qualification gives an introduction to the knowledge required of those working in the retail industry, allowing learners to develop a knowledge base on the subject in general, and start to experience the different specialisms and directions a retail career can offer.

Who is the course suitable for?

It’s designed specifically for adult learners who’d like an introduction to the retail industry in general, in order to progress to further learning and eventual employment. However, it may also be applicable for those in an entry level retail role who would like to further their understanding and progress to the next level of learning or employment.

Learners will develop an understanding of the main aspects of working in retail, such as customer service, sales, retail law, dealing with queries and health and safety in the retail workplace.

Entry requirements:

You do not need to have any formal qualifications in order to follow this course, but you will need to demonstrate commitment and motivation to work through the specially prepared distance-learning materials.

How is the course delivered?

Candidates work through the course materials for the programme at a place convenient to them, so there is no need to attend the college to gain the qualification. The learning materials contain the knowledge needed to meet the assessment requirements of the course and activities to allow candidates to practice their skills and test their learning. Assessment is based on a combination of knowledge and skills learned on the programme. Learners should complete the course within 8 weeks.

Course content:

The course consists of four modules.

Workbook 1: Understanding good customer service, the selling process and how to maximise the effectiveness of a retail business

Workbook 2: Understand health and safety, consumer law and how to deal with customer queries and complaints in a retail environment                   

Progression opportunities:

 By undertaking this programme, candidates will be able to further their own continuous professional development, which may improve their career prospects, or progress on to further qualifications such as courses in team leading, customer relations and management.

Course Number: N3TZZ